Privacy Policy – HavenZ Hub
This Privacy Policy describes how Havenz Tech Inc. (“we,” “us,” or “our”) collects, uses, and protects your information when you use the HavenZ Hub mobile application and related services (collectively, the “Service”).
1. Information We Collect
1.1 Account Information
When you create a HavenZ Hub account, we collect:
- Full name
- Email address
- Phone number
- Company/facility affiliation
- User role and access level
1.2 Access Control Data
To provide secure facility access, we collect:
- Facial recognition data (biometric information)
- Access timestamps (entry/exit times)
- Location data when accessing facilities
- QR code authentication records
- Access audit trails and logs
1.3 Device Information
We automatically collect:
- Device type and model
- Operating system version
- Unique device identifiers
- IP address
- Mobile network information
1.4 Environmental and Facility Data
Through our IoT-connected sensors, we may collect:
- Air quality measurements
- Temperature and humidity data
- Energy usage patterns
- Occupancy information
- System alerts and notifications
1.5 Usage Data
- App interaction data
- Feature usage statistics
- Error logs and diagnostics
- Communication preferences
2. How We Use Your Information
We use the collected information to:
- Provide Access Control: Verify identity and grant facility access using facial recognition and authentication systems
- Enhance Security: Monitor and audit facility access, detect unauthorized entry attempts, and maintain security logs
- Facility Operations: Monitor environmental conditions, energy usage, and system performance in real-time
- User Experience: Personalize dashboards, send relevant alerts, and optimize app performance
- Analytics: Generate insights on facility usage, occupancy patterns, and operational efficiency
- Compliance: Meet regulatory requirements including ESG reporting and facility management standards
- Support: Respond to inquiries, troubleshoot issues, and provide customer assistance
- Improvement: Analyze usage patterns to enhance Service features and functionality
3. Data Storage and Security
3.1 Canadian Data Sovereignty
All biometric data (including facial recognition data) is processed and stored exclusively on servers located in Canada. We comply with the Personal Information Protection Act (PIPA) and maintain strict data residency requirements.
3.2 Security Measures
We implement industry-standard security practices including:
- End-to-end encryption for data transmission
- Regular security audits and vulnerability assessments
- Employee training on data protection
- Multi-factor authentication for administrative access
3.3 Data Retention
- Biometric data: Retained only while your account is active, deleted within 30 days of account closure
- Access logs: Retained for 12 months for security and audit purposes
- Environmental data: Retained according to facility operator requirements
- Account information: Retained until you request deletion or account closure
4. Data Sharing and Disclosure
4.1 We Do NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Sharing with Facility Operators
We share access control and occupancy data with authorized facility operators and administrators who manage the buildings you access through HavenZ Hub.
4.3 Legal Requirements
We may disclose information when required by law, such as:
- Complying with legal processes (subpoenas, court orders)
- Protecting our rights, property, or safety
- Investigating fraud or security issues
- Responding to emergency situations
5. Your Rights and Choices
5.1 Access and Correction
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request a copy of your data
5.2 Data Deletion
You may request deletion of your:
- Account and associated data
- Biometric information
- Access history (subject to legal retention requirements)
To request deletion, contact us at inquiries@havenztech.com
5.3 Opt-Out Options
- Location Services: You can disable location access in your device settings (may limit functionality)
- Marketing Communications: Unsubscribe from promotional emails via the link in each message
- Notifications: Manage push notification preferences in app settings
5.4 PIPA Rights (Canadian Users)
Under Alberta’s Personal Information Protection Act, you have additional rights to:
- Know what personal information we hold
- Understand how it’s being used
- Request correction of errors
- Withdraw consent (where applicable)
6. Third-Party Services and Links
HavenZ Hub may contain links to third-party websites or integrate with external services. This Privacy Policy does not cover third-party practices. We encourage you to review the privacy policies of any external services you access.
7. Children’s Privacy
HavenZ Hub is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.
8. International Data Transfers
While we primarily serve Canadian facilities, if you access HavenZ Hub from outside Canada, your information may be transferred to and processed in Canada. By using the Service, you consent to this transfer.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- New features or services
- Legal or regulatory requirements
Your continued use of Havenz Hub after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
General Inquiries: inquiries@havenztech.com
For Privacy-Specific Requests: Please include “Privacy Request” in your email subject line and provide:
- Your full name
- Email associated with your HavenZ Hub account
- Detailed description of your request
- Preferred contact method
We will respond to privacy requests within 30 days.